FREQUENTLY ASKED QUESTIONSHere are answers to some common questions about our wedding gown services.
How much will it cost to preserve my gown?
The cost for gown preservation is $229. There are no additional fees for heavily soiled gowns, embellishments, or special fabrics. This cost also includes up to $1,000 of insurance. If you would like to purchase additional insurance on your gown, you will have the option to do so.
*For quotes on gowns valued higher than $5,000, please contact us by phone at (937) 298-6631.
What is wedding gown preservation? What does it involve?
Once we receive your gown, we will perform a thorough evaluation to determine its specific needs. We will remove all bust pads and any rubberized elastic before the process begins, as these items can deteriorate and emit fumes which may discolor your gown over time. Your gown will then be hand-treated and carefully cleaned to protect delicate beading, embroidery, and lace. We then inspect your gown and re-clean it if necessary. Finally, your gown is carefully packaged in a Museum Quality Acid Free Chest.
If you want to actually see what goes into our Preservation process, watch this video.
How long does the preservation process take?
Turnaround time is generally eight weeks. However, the process can be expedited to accommodate special circumstances.
Do you send the gowns somewhere else to be cleaned?
All of our work is proudly done “in house.” However, it is important to keep in mind that there are some occasions when a gown is in need of extra care and attention that may require a third party’s assistance. These instances may include repairs and alterations, or perhaps a silk gown in need of a milder cleaning solvent. These rare occasions are always discussed at length with the customer before any work begins.
What happens to the gown after it is cleaned?
After your gown is looking pristine, we seal it in a pH-balanced, acid-free, museum quality chest, which includes a window through which you can see and show your gown to others for years to come. Also included is a soft pair of white cotton gloves designed to protect the gown from the oils on your skin, should you ever decide to remove the gown from the chest.
Do you clean veils?
Most veils can be safely cleaned, but some older veils and those with glued beads and/or appliques may not be well suited for cleaning. Most glue will yellow with age over time. If we determine we cannot clean your veil, we can package it in special tissue with your gown in the preservation box.
Should I make an appointment to drop off my gown?
You are welcome to drop off your gown at any time during our regular business hours — no appointment is needed! You will simply be asked to fill out an evaluation form, and we require a $100 deposit for all preservations.
If I don't want to preserve my gown, what are my other options?
If you are planning to keep your gown after your wedding, we always recommend preservation. However, you can choose to “Clean Only” with the added option of purchasing a Muslin Garment Bag. We also offer “Press Only,” if you are in need of such a service before your wedding day.
What if I want to clean and restore my grandmother's wedding dress?
We can help you there! We also offer Heirloom Restoration, which involves a unique and aggressive type of cleaning that is used on discolored fabrics that no longer benefit from normal dry cleaning methods. It can restore a fabric back to its original color.
What if the gown is very old and fragile?
Before setting to work on a gown, we first determine if Restoration is an option. We consider the age, type of fabric, and how the gown was stored. After the FREE evaluation, we will contact you and let you know if this service is right for you. If you decide to proceed, we discuss options such as new buttons, new zippers, etc. You may also decide to have the dress preserved in one of our museum-quality chests once it is restored. We won’t begin any service without a written, signed agreement.
A D D R E S S
Heider Cleaners, Inc.
3720 Wilmington Pike
Kettering, Ohio 45429
H O U R S
Mon. - Fri. | 7:00 am - 5:00 pm
Saturday | 9:00 am - 2:00 pm
C O N T A C T
Phone | (937) 298-6631
Wedding Gown Specialist | firstname.lastname@example.org