Our privacy, security, refund, and shipping policies.


We respect and are committed to protecting your privacy. Any personally identifiable information we collect from you when you visit our site is for the sole purpose of enhancing our communication with you as we work to clean and preserve your garment(s). While our server logs automatically receive and record information from your browser (including your IP address, cookie information and the pages you visited), we will neither give nor sell your personally identifiable information to anyone.

*last updated March 30, 2017


All payments on our website our handled by Heartland Payment Systems, Inc., so your payment and personal information is always safe. The Secure Sockets Layer (SSL) software that Heartland employs is the industry standard and among the best software available today for secure e-commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. As stated in our privacy policy, we will neither give nor sell any personally identifiable information collected from you to anyone.

*last updated March 30, 2017


The initial amount ($100) that you pay prior to sending us your gown is considered a deposit. Once we have evaluated your gown and determined a final price, you will be notified via email, at which point you will have three (3) business days to cancel.  After three (3) business days your card will be automatically charged the balance and we will begin the preservation process. A price table is available in our Preservation Pricing Agreement, which you are required to sign and send in with your gown.

Refunds on the deposit will only be issued under the following conditions: if, in between shipping us your gown and work commencing, you decide that you do not want your gown preserved and you notify us in written form via email within three (3) business days, you will be refunded the deposit less shipping costs and your gown will be returned as is.

*last updated March 30, 2017


Within one (1) to three (3) business day of receiving your deposit, we will send you an email containing a link to a pre-paid shipping label and two forms (a Pricing Agreement and an Analysis Form) that you will need to print, complete, sign, and mail to us along with your gown. Using your pre-paid shipping label, send all of these items to:

Attn: Wedding Gown Specialist
Heider Cleaners, Inc.
3720 Wilmington Pike
Kettering, OH 45429

Once we have received your gown, the signed forms, and have completed everything on our end, we will return your gown safely to you — beautifully preserved in an archival, museum-quality chest.

*last updated March 30, 2017