FREQUENTLY ASKED QUESTIONS

Here are answers to some common questions about our wedding gown services.
What is wedding gown preservation? What does it involve?

When you bring your gown to Heider Cleaners, we’ll first perform a free evaluation of your gown and any other garments you wore on your wedding day (i.e. veil, wrap, gloves, etc.) to determine your specific needs. Your gown will then be hand-treated and cleaned carefully to protect delicate beading, embroidery, and lace. Lastly, your gown will receive a special anti-sugar treatment that ensures all sugar, salt, and acidic stains are removed from the gown, so that it looks as sparkling as the moment you first slipped into it.

If you want to actually see what goes into our Preservation process, watch this video.

How much does preservation cost?

Our wedding gown preservation prices are determined by the fabric content of the gown. For example, preservation starts at $215 for a polyester gown and $299 for a silk gown. The preservation process includes the cleaning, lite pressing, and boxing of the gown, as well as the cleaning of any items which may have been worn on the wedding day (i.e. veil, wrap, gloves, etc.).

A proud member of the Association of Wedding Gown Specialists and endorsed by the Association of Bridal Consultants, we offer a 100% Lifetime Guarantee (honored in over 500 countries across the globe), as well as a free future pressing for whomever might wear the gown again. If you want to actually see what goes into our preservation process, watch the video.

NOTE: All of our cleaning and preservation prices are considered “base prices” until an evaluation by the Wedding Gown Specialist has been completed. Factors which could contribute to price increase may include: gown value, soil level, and excessive tulle or layers. However, simple and somewhat clean gowns will be considered for price reduction.

How long does the preservation process take?

Turnaround time is generally eight weeks. However, the process can be expedited to accommodate special circumstances.

Do you send the gowns somewhere else to be cleaned?

All of our work is proudly done “in house.” However, it is important to keep in mind that there are some occasions when a gown is in need of extra care and attention that may require a third party’s assistance. These  instances may include repairs and alterations, or perhaps a silk gown in need of a milder cleaning solvent. These rare occasions are always discussed at length with the customer before any work begins.

What happens to the gown after it is cleaned?

After your gown is looking pristine, we seal it in a pH-balanced, acid-free, museum quality chest, which includes a window through which you can see and show your gown to others for years to come. Also included is a soft pair of white cotton gloves designed to protect the gown from the oils on your skin, should you ever decide to remove the gown from the chest.

Do you clean veils?

Most veils can be cleaned without any problems, but there are some that unfortunately cannot be cleaned. These would include some older veils and veils with glued beads and/or appliques. Glue does not age very well and it’s important to keep in mind that it could yellow over a long period of time. An attempt to clean veils with glue could prove disastrous in some cases, as the glue will partially and sometimes completely dissolve in the cleaning process.

Should I make an appointment to drop off my gown?

You are welcome to drop off your gown at any time during our regular business hours — no appointment is needed! You will simply be asked to fill out an evaluation form, and we require a $100 deposit for all preservations.

If I don't want to preserve my gown, what are my other options?

If you are planning to keep your gown after your wedding, we always recommend preservation. However, you can choose to “Clean Only” with the added option of purchasing a Muslin Garment Bag. We also offer “Press Only,” if you are in need of such a service before your wedding day.

What if I want to clean and restore my grandmother's wedding dress?

We can help you there! We also offer Heirloom Restoration, which involves a unique and aggressive type of cleaning that is used on discolored fabrics that no longer benefit from normal dry cleaning methods. It can restore a fabric back to its original color.

What if the gown is very old and fragile?

Before setting to work on a gown, we first determine if Restoration is an option. We consider the age, type of fabric, and how the gown was stored. After the FREE evaluation, we will contact you and let you know if this service is right for you. If you decide to proceed, we discuss options such as new buttons, new zippers, etc. You may also decide to have the dress preserved in one of our museum-quality chests once it is restored. We won’t begin any service without a written, signed agreement.

A D D R E S S


Heider Cleaners, Inc.
3720 Wilmington Pike
Kettering, Ohio 45429

H O U R S


Mon. - Fri. | 7:00 am - 7:00 pm
Saturday | 8:00 am - 4:00 pm
Closed Sunday

C O N T A C T


Phone(937) 298-6631
Wedding Gown Specialist | ckirchner@heidercleaners.com